Blog - Consulting

CAHSAH Annual Conference

Posted: 05.04.11 | Category: Consulting, Education & Training, Talent Solutions, TCG CHEX eLearning, TCG News

The time has come again! From May 10th through the 12th we will be at the CAHSAH Annual Conference in Ontario, California. You can find us at Booth #207, and as always we would love to offer you discounts on TCG manuals and resources, schedule a TCG CHEX eLearning demo, discuss how we can partner with you to ensure your organization’s continued success, or just say hi! We’re really very friendly, so make sure you stop by and see us.

Jeannee will be delivering the opening keynote on Tuesday the 10th (take a look at the brochure here) – make sure you say hi to her or catch her at the booth!

Tuesday, May 10, 2011 – 2:00pm-3:00pm

Driven to Succeed in Tomorrow’s Home Care Environment

This exciting and motivational keynote session will set the tone for provider success in the future. Home care and hospice providers, faced with changes in regulations, reimbursement and competitive landscape, will gain key insights into new trends, technological advances and opportunities for innovative growth and development – and will be driven to stand in the winner’s circle.

Presented By: Jeannee Parker Martin, President, The Corridor Group

Tuesday, May 10, 2011 – 3:15pm-4:45pm

Building a Strong Executive Team for the Future: Applying Lessons Learned from CEOs

You hear the words leadership and leadership development spoken constantly in today’s health care environment. By now, you’ve also probably read a hundred books on the topic – from Good to Great to Egonomics, and you’ve possibly invested in leadership training internally or at various centers around the country. These ongoing investments are critical to strengthening your executive team and are also critical to learning how to put theories into practice. This session will highlight key successes and failures of home care CEOs in surveys conducted by TCG in 2009 and 2010 and provide insights on how you can develop a stronger leadership team to position your agency for success now and into the future!

Presented By: Jeannee Parker Martin, President, The Corridor Group

Wednesday, May 11, 2011 – 3:30pm-5:00pm

The Devil’s in the Details – Hospice Documentation Strategies

This session will address how hospices have been affected by the new COPs and the Interpretive Guidelines, as well as the effect on the various CMS contractors, including RACs, HEAT & ZPICs. The ongoing addition of new documentation requirements, including the face-to-face assessment has impacted how hospices operate and the level of documentation expected from clinicians. Insight from a former RHHI educator will be shared with the participants, including common edits and how to avoid. The “alphabet soup” of CMS will be addressed throughout the session.

Presented By: Debra Sellers, Associate, The Corridor Group

Hope to see you there!

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Florida Hospice Forum

Posted: 04.29.11 | Category: Consulting, Education & Training, Talent Solutions, TCG CHEX eLearning, TCG News

We will be in Orlando, Florida at the Florida Hospices & Palliative Care Forum from May 4th through the 6th. Stop by and see us at Booth #122 to learn more about how we can partner with your organization to help you achieve masterful results, take advantages of discounts on TCG manuals and resources, or schedule a TCG CHEX eLearning demo!

You can also catch us at a few more conferences coming up soon – stay tuned for further details in the coming weeks!

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Reinforcing a Culture of Compliance

Posted: 03.05.11 | Category: Consulting

Compliance is an increasingly critical element of home care and hospice programs. Good leaders recognize that training and formal compliance plans are only as strong as the culture in which they exist. These three tips will help you ensure that your organization’s culture supports compliance with state and federal regulations.

  • Set a strong compliance example at the board and senior leadership levels.
    • Demonstrate through actions and attitudes that regulatory compliance is a top priority.
    • Demystify how the organization deals with compliance lapses by responding in an open and forthright manner.
    • Encourage the reporting of “bad” news sooner rather than later by exhibiting an openness to learning from failures or mistakes.
  • Provide opportunities for learning and discussing compliance expectations.
    • Interweave ethics and compliance training into all training and relate it to everyday issues.
    • Focus training on how to deal with situations with increased potential for compliance problems.
    • Use lapses as learning opportunities. Convene crossfunctional teams to determine what can be done to educate staff in order to increase awareness of the issue and prevent reoccurrence.
  • Understand your organization’s current culture by assessing it regularly using questions such as these:
    • If you were to observe what you think is a clear compliance issue, are you confident that you know what to do?
    • In the last three months, how frequently have you observed compliance lapses?
    • During the last three months, how frequently have you observed open discussion of gray areas related to compliance?


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