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TCG QuickTips©
TCG QuickTips© provide useful tips and practical solutions for the challenges you face as a home care and hospice leader.
View TCG QuickTips©
- Leadership Success
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Leadership at the executive level alone is not enough. It is not just a cliché that people are your most valued resource. Invest in and cultivate the diverse talent you have. Energize leadership qualities up, down and across your organization. |
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Adopt a “beginners mind.” Be curious. Ask questions, listen and be open to possibilities. Don’t accept the first idea as the answer. Always look for more and don’t assume it can’t be done! Notice the obvious. |
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Change before you have to. Focus on what you can do to help things go right, rather than correcting them when they go wrong. Focus not on what others should be doing, but on what you can do to help them. |
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Harness the power of progress. Despite the fact that most managers believe that employees are motivated by recognition, recent studies show that the top motivator is progress—whether real or perceived. Set clear and achievable goals. Provide resources and encouragement. Celebrate progress and make it visible. |
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- Financial Success
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Ensure basic operational processes are functioning effectively. Efficient, cost-effective operational practices result in the right discipline, the right delivery mechanism, at the right time, for the best patient outcomes. Effective hiring, scheduling, case management, productivity, technology deployment, staff development and back office functions must be in place. | ||||
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Create a culture of performance excellence and accountability. Leadership’s capacity to model accountability and execute a plan to achieve performance goals is critical to take an organization to the next level. All employees need to perform at or above expectations. When employees underperform, the costs are significant: additional staff to compensate for poor performers, inefficiencies in work processes, lowered morale or turnover of high performers. | ||||
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Reduce the number of part-time employees. Employees who work less than forty hours per week are typically the most expensive employees in the organization. Part-timers may be less productive, require the same supervision, and their employment costs (recruitment, training and benefits) are proportionately more than for full time staff. Consider a ratio of 75:25 full-time to part-time or per diem staff to improve your bottom line. | ||||
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Change up your work week. Patients need to be seen and visiting staff/referral sources need to be supported seven days a week, not just on Monday through Friday. Design your work week to include at least one Saturday or Sunday (e.g., Wednesday - Sunday, Thursday - Monday, Friday - Tuesday, Saturday - Wednesday, or Sunday - Thursday). Change the work week schedules for both visiting and administrative employees. The revised schedules will reduce overtime and the need to hire additional staff for weekends. | ||||
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Your Trusted Business Advisor
For over 20 years, TCG has been a proven leader in home care and hospice. Our experts help position our clients for ongoing success. Contact us for further information and to suggest topics for future TCG QuickTips©.