Listening Sessions on MAC Opportunities to Enhance Provider Experience
Posted on Monday, January 13, 2020 12:43 PM
CMS is holding a series of listening sessions to gather feedback and improve your experience with the Medicare Fee-For-Service (FFS) program. Through competitive cost-plus award-fee contract procurements, CMS encourages Medicare Administrative Contractors (MACs) to innovate and respond to provider, practitioner, and supplier expectations in their jurisdictions.
CMS wants to hear your feedback to improve processes and enhance interactions with your MAC related to:
- Business functions, including:
- Claims processing
- Electronic data interchange claims-based transactions
- Telephone/written inquiries
- Self-service (website/portal/interactive voice response unit)
- Medical review
- Outreach and education/educational resources
- First level appeals or redeterminations
- Provider enrollment
- Debt collection
- Cost report audit and reimbursement
- Development of Local Coverage Determinations (LCDs)
Dates: Wednesdays January 15, 22 and 29
Time: 2pm ET
Registration is required.
Click here to register.
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